Legal notice
Notation Based on the Specified Commercial Transactions Act
Seller
OTis Co., Ltd.
Operations Manager
Hisashi Omiya
Address
〒053-0802
2-3-1 Yayoi-cho, Tomakomai-shi, Hokkaido
Phone Number
0144-78-3500
Reception Hours
Weekdays 9:00–18:00
(Excluding Saturdays, Sundays, public holidays, and New Year holidays)
Selling Price
The price displayed on each product page shall apply.
Displayed prices are in Japanese Yen and include consumption tax.
Shipping Costs
Shipping costs are calculated based on the destination country or region, product contents, weight, package size, number of packages, shipping method, and other conditions, and will be displayed on the checkout screen.
Costs Required Other Than Product Price and Shipping
For international shipping, customs duties, import taxes, value-added tax (VAT), customs clearance fees, storage fees, and other costs may occur in the destination country or region.
These costs are not included in the product price or the shipping costs received by the company and shall, in principle, be borne by the customer.
Additionally, if a credit card issued in a currency other than Japanese Yen is used, currency conversion fees set by the card company or other payment service providers may occur.
Shipping and Delivery Timing
In principle, items will be shipped within 3 business days after payment is completed. However, shipping may take longer than usual depending on inventory status, order details, destination, verification matters, and other circumstances.
The estimated delivery timing, based on the destination country or region, will be displayed on the checkout screen before the order is finalized, after the destination address has been entered.
If you enter your scheduled return date when ordering, the company will adjust the shipping timing based on that date. However, this does not guarantee arrival by the scheduled return date.
Arrival may be delayed beyond the displayed delivery timing due to customs clearance, air freight, weather, disasters, the status of shipping carriers, or other circumstances.
Payment Methods and Payment Timing
You may use credit card payments via Shopify Payments or other methods displayed on the checkout screen.
Credit card payments are processed at the time the ordering process is completed. The actual withdrawal date will be the date determined by the credit card company used.
If other payment methods are available, they shall be subject to the conditions displayed on the checkout screen and the terms of each payment service provider.
Contact Deadline for Missing Items, Misdelivery, or Significant Damage
In case of missing items, misdelivery, or significant damage to the contents, please contact us in principle within 7 days after the arrival of the product.
When contacting us, you may be requested to provide the order number, your name, details of the deficiency, photos verifying the condition of the product, or other information.
If you contact us after 7 days have passed, we may be unable to respond depending on the condition of the product, the time elapsed, the feasibility of investigation by the shipping carrier, or other circumstances. However, this shall not apply if the company is liable under law.
Returns, Exchanges, Refunds, and Cancellations
Due to the nature of products, including food, we generally do not accept returns, exchanges, or refunds for customer convenience.
Cancellations can be requested via My Page only within one hour from the time the order confirmation email is sent. A cancellation is established when the company verifies and approves the application.
Even after one hour has passed, cancellations may be accepted via inquiry if the product packaging has not yet begun.
Due to the nature of products including food, for reasons of shelf-life management and hygiene, it may be difficult to resell products once they have been packed or shipped. Furthermore, since import/export procedures and shipping arrangements take time for international shipping, cancellations cannot be accepted after packaging has started or after shipping.
In case of missing items, misdelivery, or significant damage to the contents, please contact us in principle within 7 days after the arrival of the product.
If 7 days have passed, we may be unable to respond depending on the condition of the product, the time elapsed, or other circumstances. However, this shall not apply if the company is liable under law.
The company will bear the shipping costs required for returns, exchanges, or reshipping due to reasons attributable to the company.
Return shipping costs, reshipping costs, and other expenses incurred when products are returned due to incorrect addresses, long-term absence, refusal of receipt, unpaid customs duties or other taxes, or other customer circumstances shall be borne by the customer.
Shipping Costs Associated with Returns/Reshipping
The company will bear the shipping costs if a return, exchange, or shipping of a replacement is necessary due to reasons attributable to the company.
If a product is returned due to an incorrect address entered by the customer, long-term absence, refusal of receipt, unpaid customs duties/import taxes, or other customer circumstances, the customer may be asked to bear the return shipping costs, reshipping costs, storage fees, and other incurred expenses.
Due to food quality, safety, shelf-life, or other circumstances, it may not be possible to reship returned products.
Refund Method and Timing
If a refund is issued, it will in principle be processed through the payment method used at the time of purchase.
After the company processes the refund, it may typically take 5 to 10 business days for the refund amount to be reflected in the customer's card or account.
The actual reflection timing varies depending on the credit card company, financial institution, or other payment service provider used.